Terms and conditions

1. Acceptance of these terms

By creating an account, joining a waitlist, purchasing a plan, or using vivaloop, you agree to these terms and any additional terms shown at checkout or inside the app.

If you use vivaloop on behalf of another person or organisation, you confirm that you have authority to accept these terms for them.

2. What vivaloop provides

vivaloop helps you understand behaviour patterns, create a realistic plan, reflect on progress, and build food, movement, and routine habits that fit real life.

The app may personalise prompts, plans, tools, reminders, and recommendations based on information you provide and activity in the app. Personalisation is guidance only and does not guarantee any particular result.

3. Health and professional advice

vivaloop is a general wellbeing and behaviour support tool. It is not a medical service, dietetic service, mental health service, diagnosis tool, or treatment plan.

You should speak with a qualified doctor, dietitian, psychologist, or other health professional before making major changes to diet, exercise, medication, treatment, or health routines.

DO NOT USE VIVALOOP AS A SUBSTITUTE FOR PROFESSIONAL CARE, ESPECIALLY IF YOU HAVE A MEDICAL CONDITION, EATING DISORDER HISTORY, PREGNANCY OR POSTPARTUM NEEDS, INJURY, MEDICATION CONCERNS, OR SIGNIFICANT DISTRESS AROUND FOOD, WEIGHT, OR BODY IMAGE.

4. Accounts and your information

You are responsible for keeping your account details accurate and secure. You must not share your login details or allow another person to use your account.

Information you provide should be truthful, lawful, and your own to share. We may rely on that information to personalise the app, so inaccurate or incomplete information may affect your experience.

5. Standard plan, payments, and cancellation

vivaloop currently offers one paid Standard plan. The features, price, billing period, renewal terms, trial terms, and taxes that apply to your plan will be shown at checkout or in your account.

To the extent permitted by law, we may refuse, cancel, or reverse all or any part of a plan purchase, subscription order, or account request at any time, including after acceptance, without liability to you.

6. Cancellation and refund of subscription fees

If your plan renews automatically, you authorise recurring charges until you cancel. You can cancel using the cancellation method made available in your account, through the relevant app store where applicable, or by contacting support where no self-service option is available.

Unless required by law or stated at checkout, cancellation stops future renewals and does not automatically provide a refund for a billing period that has already started.

7. Acceptable use

You must use vivaloop lawfully and respectfully. You must not misuse the app, attempt to access systems without permission, interfere with security, upload harmful code, scrape the service, or use the app to harm, harass, impersonate, or exploit another person.

You must not copy, resell, reverse engineer, or commercially exploit vivaloop or its content except where we have given you written permission or the law allows it.

8. Content and intellectual property

vivaloop, including its design, text, software, branding, frameworks, and content, is owned by us or licensed to us. You receive a personal, limited, non-transferable right to use the app for your own wellbeing and habit support.

You keep ownership of information, notes, responses, and other content you provide. You give us permission to use that content as needed to operate, personalise, improve, protect, and support vivaloop, in line with our privacy policy.

9. Availability and changes

We may update, improve, pause, remove, or change parts of vivaloop from time to time. We will try to avoid unnecessary disruption, but we do not guarantee that every feature will always be available or error-free.

We may suspend or close an account if we reasonably believe these terms have been breached, the app is being misused, or doing so is needed to protect users, the service, or our legal obligations.

10. Consumer rights and liability

Nothing in these terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or other laws that cannot be excluded.

To the maximum extent permitted by law, our total aggregate liability to you arising from or connected with these terms, vivaloop, the platform, your account, or your plan is limited to the greater of the subscription fees you paid to us for vivaloop in the 12 months before the event giving rise to the claim, or AUD $100.

To the maximum extent permitted by law, we are not liable to you for indirect, incidental, special, exemplary, punitive, or consequential loss, including loss of revenue, loss of profits, failure to realise expected profits or savings, loss of opportunity, loss of goodwill, or loss or corruption of data, whether arising in contract, tort, under statute, or otherwise, including negligence.

We are also not liable for decisions you make based on general app content where professional advice should have been sought.

11. Privacy

Our privacy policy explains what information we may collect, how we use it, and the choices you may have. You should read it together with these terms.

12. Changes, governing law, and contact

We may update these terms as vivaloop develops. If we make a material change, we will take reasonable steps to let users know. The updated terms apply from the date they are posted or the date stated in the notice.

These terms are governed by the laws of Victoria, Australia. For support, account requests, purchase questions, or concerns, contact us at support@getvivaloop.com or write to VSAP GROUP PTY LTD, 601/72 Wests Road, Maribyrnong, VIC 3032 Australia.